Privacy Policy
Effective date: July 7, 2026
This Privacy Policy covers how Nova Air Duct Cleaning West Virginia collects, uses, and handles information gathered through our website, novaairductcleaningwestvirginia.com. It applies to anyone who visits the site or submits a service request, quote form, or any other inquiry through it. By using the site or sending us your information, you accept the practices described here. If you do not agree, please do not submit your information through this site.
1. What We Collect
We collect information in two ways: directly from you and automatically through normal site activity.
Information you give us. When you fill out a contact form, request a quote, use a chat feature, or call us, we may collect your name, phone number, email address, service address, and a description of the project or work you need done.
Technical data. Like most websites, ours automatically records basic information when you visit — such as which pages you viewed, how long you stayed, your browser type, and your general geographic area based on your IP address. This data is used to keep the site running properly and to understand how visitors use it.
2. Who Receives Your Information
We want to be straightforward about this: the purpose of this site is to connect homeowners with local service professionals who can actually do the work. That means the contact details and project information you submit are passed along to the contractors, technicians, or other home-service businesses that will reach out to you, provide a quote, and perform the requested services.
Those businesses are separate companies. They operate on their own, make their own decisions about how to follow up with you, and are responsible for their own business practices. Once your information reaches them, their relationship with you is direct and independent from ours.
We may also share information when required by law, to respond to a valid legal process, or to protect the rights and safety of our users or the public.
3. Analytics and Site Traffic
We use analytics tools to look at aggregate, anonymous data about how visitors use novaairductcleaningwestvirginia.com — things like which pages are most visited, where traffic comes from, and how people move through the site. This information is reviewed in summary form to help us improve the site experience.
We do not sell your browsing behavior or any anonymized traffic data to advertisers or data brokers.
4. How We Protect Your Information
We take reasonable steps to protect the information collected through this site, using security measures consistent with standard industry practices. This includes measures designed to prevent unauthorized access, disclosure, or misuse of your data.
That said, no method of transmitting or storing data over the internet is completely secure. We cannot guarantee absolute security, and you submit your information at your own risk. If you have concerns about sending sensitive details online, you are welcome to contact us by phone instead.
5. Links to Other Websites
Our site may include links to outside websites — for example, manufacturer product pages, supplier sites, or review platforms. This Privacy Policy applies only to novaairductcleaningwestvirginia.com. Once you follow a link away from our site, the privacy practices of that external site govern your visit, and we have no control over or responsibility for what they collect or how they use it. We encourage you to review the privacy policies of any third-party sites you visit.
6. Cookies and Similar Technologies
We use cookies and similar tracking technologies to support basic site functions, remember your preferences, and gather the anonymous usage data described in Section 3. A cookie is a small text file stored on your device by your browser when you visit a site.
You can control or disable cookies through your browser settings. Keep in mind that turning off cookies may affect how certain parts of the site work. Most browsers include straightforward instructions in their help menus for managing cookie preferences.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, the revised version will be posted on this page with an updated date at the top. We encourage you to check back periodically. Continued use of the site after a revised policy is posted means you accept the updated terms.
Last updated: July 7, 2026
8. Your Consent and Communication Authorization
When you submit a form, start a chat, or otherwise send your information through this site, you are authorizing us and the service professionals who receive your request to contact you in connection with that request. This includes contact by phone — whether through an automated dialing system or a prerecorded message — as well as by text message and email, using the contact information you provided.
You do not have to agree to receive autodialed calls or text messages as a condition of purchasing or receiving any service. If you prefer not to be contacted in a particular way, you may indicate that preference when you speak with a service professional or send a written request.
9. How Long We Keep Your Information
We retain the information you submit for as long as reasonably necessary to coordinate your service request and follow up on any related inquiries. We also keep records when required to do so by applicable law or for legitimate business purposes such as resolving disputes or maintaining service records.
Once your information is no longer needed for those purposes, we take steps to delete or de-identify it in a reasonable manner.
10. Questions About This Policy
If you have questions or concerns about this Privacy Policy or how Nova Air Duct Cleaning West Virginia handles your information, please reach out to us. You can contact us directly through our contact page. We will do our best to respond promptly.